Privacy Policy
This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It also informs you of your privacy rights and how the law protects you.
We use your personal data to provide and enhance our services. By using our services, you consent to the collection and use of information as described in this Privacy Policy.
Happy Spines Privacy Policy
Effective Date: 16th June 2024
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Introduction:
Happy Spines ("we," "us," or "our") is committed to protecting the privacy of our patients and ensuring the confidentiality of personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth), the Health Records and Information Privacy Act 2002 (NSW), and AHPRA guidelines.
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1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, address, phone number, email address, date of birth, Medicare number, private health insurance details, and emergency contact information.
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Health Information: Medical history, treatment records, diagnostic images, progress notes, and other health-related information provided by you or obtained from other healthcare providers.
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Payment Information: Billing details, payment history, and health fund claims information.
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2. How We Use Your Information
We use your information for the following purposes:
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To provide chiropractic care and related healthcare services.
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To communicate with you about your treatment, appointments, and follow-up care.
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To process billing and health fund claims.
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To comply with legal and regulatory requirements.
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To improve our services and conduct quality assurance activities.
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To conduct business operations, such as staff training and clinic management.
If you choose to enroll as a subscriber of our website or subscribe to our blog, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics
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3. Information Sharing and Disclosure
We may share your information under the following circumstances:
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With Healthcare Providers: To coordinate your care with other healthcare professionals and facilities, including your GP and specialists.
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With Health Funds: To process claims and obtain payment for our services.
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For Legal and Regulatory Compliance: To comply with laws, regulations, court orders, or subpoenas, and to report to regulatory bodies such as AHPRA.
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With Your Consent: When you give us explicit permission to share your information with others.
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4. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include secure electronic systems, restricted access to records, encryption, and staff training on privacy practices.
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5. Your Rights
You have the following rights regarding your personal and health information:
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Access: You can request access to your health records.
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Correction: You can request corrections to your information if it is inaccurate, incomplete, or outdated.
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Restriction: You can request restrictions on certain uses and disclosures of your information.
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Confidential Communication: You can request that we communicate with you in a specific manner or at a specific location.
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Complaints: You can file a complaint with us if you believe your privacy rights have been violated. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the NSW Privacy Commissioner.
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6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.
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7. Contact Us
If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:
Happy Spines
48 Smith Street,
Charlestown, NSW, 2290
0448285935